Our service is personal, not automated. Not sure which numbers to give? Send all you see on the casing and we'll check for you.

We aim to respond by email within an hour on all V-Series (Visteon), M-Series and Ford FX (Bosch) Sat-Nav codes, a little longer at weekends. All of our Ford codes are our standard price of £7.95.

We're proud that we're able to help customers even when the car dealership is stumped. We take the time to delve into the less straightforward code requests, especially those involving Ford's FX navigation systems including all the '330 Series' models.

After submitting the form, you will be forwarded to our Payments Page. Your request will not be actioned until payment is received. Our service is inexpensive but not free. We aim to give a good service with the assurance of our money-back guarantee: If we are not able to supply the factory-set code for your unit, we promise to refund you (less 95p to cover payment charges).

With Ford units, the format of serial number we require varies according to the radio maker, such as V097405 (Visteon models) and M546471 (older models). The Ford FX Sat-Navs are more complicated - just send us all the numbers you see on the case. If you are unsure which is the part number, serial number etc, list them all in the 'Additional Details' section at the bottom of the form. We'll check the numbers for you.

On the Ford SANYO radios (FORD SAM, FMS Audio), the Serial Number is under the barcode.

Labels applied to the case of the radio may overlap the back and top, or top and side panels. Look to see if such a label is torn along the line where the panels meet and let us know if you see this. It might indicate the radio has been previously repaired and the code reset.

You will need to pull the radio from the dashboard to read the serial number from its chassis - this will be on a printed label, engraved on the metal case, or both. Most of the units fitted to Ford are extracted using 'keys' - if this is the case with yours, you will see small slots each side of the faciaplate. Don't be tempted to try removing the radio another way or force it as you may damage the surrounding dashboard trim. The keys make it very easy - you can find them in motoring stores or online. Most Ford radios require the commonly used DIN type release keys shown here, but some use the flat-type keys and you'll see by the shape of the slot in the trim plate (there are 2 or 3 different types of keys so ensure you buy the correct ones).